Using AI to Improve Team Productivity
Generative AI won't replace your team — but used well, it removes the busywork that keeps them from doing their best work. Here's where we've seen the biggest gains.
The teams getting the most out of AI today aren't necessarily using the most advanced tools — they're using them in the right places. Productivity gains tend to concentrate wherever a task is repetitive, well-defined, and currently done manually.
Drafting is the clearest win: first drafts of emails, documentation, proposals, and reports that used to take an hour now take minutes to produce and a few minutes to refine. The person stays in control of the final result, but starts from 80% instead of 0%.
Summarization and research are close behind — condensing long documents, meeting notes, or support tickets into the few sentences that actually matter, so people spend their attention on decisions instead of reading.
The biggest, most durable gains come from going one step further than a chat assistant: giving AI agents access to your actual tools and data so they can complete a task end-to-end — drafting a report and filing it, triaging a ticket and routing it, checking a calendar and proposing a time — instead of just answering a question about it.